Customer Service
Shipping & Returns
Delivery: Tuesday is our shipping day.
All orders received before Tuesday are standard packed and shipped every Tuesday. Want your bottle today? Then choose pickup when ordering and come straight to our bottle shop on the farm.
ATTENTION: We ship under age verification, so make sure to track your parcel. You'll receive this as soon as we hand over the package to our partner Groenbezorgen.
Shipping costs
When your order is shipped you'll receive an email from PostNL with delivery information and a track & trace code so you can follow your order. You'll receive this email one working day before delivery. For postal delivery you pay €7.95 towards shipping costs.
What do I do if my order isn't what I expected?
Not happy with your order? At BUS Whisky you can return your order for free. You can contact us within 14 days of delivery by sending an email to: info@buswhisky.com. We'll find a suitable date together for when PostNL can collect the order from your home. However, this must be notified 48 hours in advance. Unfortunately it's not possible to specify a time slot. You can choose a replacement order or the amount will be credited. Please note that the package can only be collected from Tuesday to Saturday.
What do I do if my order arrives broken/damaged?
If possible, we ask you to refuse a broken package immediately upon delivery. The order will then be returned to us free of charge and you'll receive a new order. Have you already accepted the package? Then contact us as soon as possible.
Reservations, Changes and Cancellations
Until 24 hours before the start time of your reservation, and you do it yourself via the link in your confirmation email. This applies to the restaurant, B&B packages, guided tours, tastings and camper space. If you're later, nothing can be changed and the full amount is due.
Via the same link in your confirmation email. There you'll see in the calendar which dates are still available and you choose a new date yourself. If there's a dinner or a second night included, we'll reschedule those too.
If you cancel within the timeframe, the amount paid will be automatically refunded to the payment method you used, usually within 2 working days. Gift vouchers and gift cards are never paid out in cash.
Send us an email at info@buswhisky.com with your name and the date of your reservation, and we'll resend the confirmation. That email also contains the link with which you can change or cancel yourself.
We don't convert an existing booking retroactively. Book the new offer yourself and cancel your old reservation within the timeframe, then you'll get that amount back automatically.
Gift Vouchers
There are gift vouchers for a guided tour, a whisky tasting and other experiences, and there's a value voucher for a fixed amount that the recipient uses on a date of their choice. The amount of a value voucher is fixed, you can't choose it yourself.
You book online and enter the voucher code at checkout. If there's value left over, it remains as credit for your next visit. If it doesn't work, email info@buswhisky.com with the code.
It can. Email info@buswhisky.com with the voucher code, and we'll extend it for up to 6 months.
A loose value voucher can be spent freely, so also on whisky. If the voucher is specifically for a guided tour or a tasting, it's tied to that.
No, there's no separate gift voucher for the theater show. You simply buy tickets via buswhisky.com/theatershow and give them as a gift. Each theater handles gift vouchers for performances themselves, so you can get them at that theater's box office.
Yes, in two ways. You book a package on a specific date at the price applicable for that arrival day. Or you choose a value voucher from the gift shop, with which the recipient can pick their own date.
There's no voucher that locks in today's price for a later booking. The price of a B&B package depends on the arrival day, and a voucher doesn't know that day yet. A value voucher works well: the recipient books the date that suits them, verifies the voucher and pays the difference.
The amounts of the value vouchers are fixed, you don't choose them yourself. See which vouchers are available in our gift shop. You'll also find gift vouchers for a guided tour and a whisky tasting there.