Customer Service
Shipping & Returns
Delivery: Tuesday is our shipping day.
All orders received before Tuesday are packed and shipped every Tuesday as standard. Want your bottle today? Then choose pickup when ordering and come straight to our bottle shop on the farm.
ATTENTION: We ship with age verification, so make sure you keep track of the tracking information. You'll receive this as soon as we hand over the package to our partner Groenbezorgen.
Shipping Costs
When your order is shipped, you'll receive an email from PostNL with delivery information and a tracking code so you can follow your order. You'll receive this email one working day before delivery. For postal delivery, you pay €7.95 towards shipping costs.
What do I do if the order is not to my satisfaction?
Not happy with your order? At BUS Whisky it's possible to return your order free of charge. You can contact us within 14 days of delivery by sending an email to: info@buswhisky.com. Together we'll look for a suitable date when PostNL can pick up the order from your home. However, this must be notified 48 hours in advance. Unfortunately, it's not possible to specify a time. You can choose a replacement order or the amount will be credited. Please note that the package can only be picked up from Tuesday to Saturday.
What do I do if my order is broken/damaged?
If possible, we ask you to refuse a broken package upon delivery. The order will then be returned to us free of charge and you'll receive a new order. Have you already accepted the package? Then contact us as soon as possible.
Reservations, Changes and Cancellations
Until at the latest 24 hours before the start time of your reservation, and you do that yourself via the link in your confirmation email. This applies to the restaurant, B&B packages, guided tours, tastings and camper pitches. If you're later, nothing can be changed and the full amount is due.
Via the same link in your confirmation email. There you can see in the calendar which dates are still available and choose a new date yourself. If a dinner or second night is included, we'll reschedule that too.
If you cancel within the time limit, the paid amount will be automatically refunded to the payment method you used, usually within 2 working days. Gift vouchers are never paid out in cash.
Send us an email to info@buswhisky.com with your name and reservation date, and we'll resend the confirmation. That email also contains the link so you can change or cancel yourself.
We don't convert an existing booking retroactively. Book the new offer yourself and cancel your old reservation within the time limit, then you'll get that amount automatically refunded.
Gift Vouchers
There are gift vouchers for a guided tour, a whisky tasting and other experiences, and there's a value voucher for a fixed amount that the recipient can use on a date of their choice. The amount of a value voucher is fixed, you can't choose it yourself.
You book online and enter the voucher code at checkout. If there's value left over, it will remain as credit for your next visit. If it doesn't work, email info@buswhisky.com with the code.
It can. Email info@buswhisky.com with the voucher code and we'll extend it for a maximum of 6 months.
A standalone value voucher is freely spendable, including on whisky. If the voucher is specifically for a guided tour or tasting, it's tied to that.
No, there's no separate gift voucher for the theater show. You simply buy tickets via buswhisky.com/theatershow and give them as a gift. Each theater arranges its own voucher for performances, so you can get that at the cash desk of that theater.
You can in two ways. You book a package on a concrete date at the price that applies for that arrival day. Or you choose a value voucher from the gift shop, so the recipient can pick their own date.
There's no voucher where today's price is fixed for a booking later. The price of a B&B package depends on the arrival day, and a voucher doesn't know that day yet. A value voucher is a good choice: the recipient books the date that suits them, redeems the voucher and pays the difference.
The amounts of the value vouchers are fixed, you don't choose them yourself. Which vouchers are available, you'll see in the gift shop at buswhisky.com/?ft-shop=giftshop. You'll also find gift vouchers for a guided tour and a whisky tasting there.