Customer Service
Shipping & returns
Delivery: Tuesday is our shipping day.
All orders received before Tuesday are packed and shipped as standard every Tuesday. Want your bottle today? Then choose pick-up when ordering and come straight to our liquor shop at the farm.
PLEASE NOTE: We ship with age verification, so be sure to keep an eye on the track & trace. You'll receive this as soon as we hand the package over to our partner Groenbezorgen.
Shipping costs
Once your order has been shipped, you'll receive an email from PostNL with delivery information and a track & trace code so you can follow your order. You'll receive this email one working day before delivery. For delivery by post, you pay a €7.95 contribution towards shipping costs.
What do I do if the order isn't to my liking?
Is your order not to your liking? At BUS Whisky, you can return your order free of charge. You can get in touch within 14 days of delivery by sending an email to: info@buswhisky.com. Together, we'll find a suitable date for PostNL to pick up the order from your home. This must be arranged 48 hours in advance. Unfortunately, it's not possible to specify a time slot. You can choose a replacement order or have the amount refunded. Please note that the package can only be picked up from Tuesday through Saturday.
What do I do if my order is broken/damaged?
If possible, we ask you to refuse a damaged package immediately upon delivery. The order will then be returned to us free of charge, and you'll receive a new order. Have you already accepted the package? Then please contact us as soon as possible.
Booking, changing and cancelling
Up to 24 hours before the start time of your booking, and you can do this yourself via the link in your confirmation email. This applies to the restaurant, the B&B packages, the tours, the tastings and the campervan pitch. If you're later than that, no changes can be made and the full amount is due.
Via the same link in your confirmation email. There you can immediately see in the calendar which dates are still available, and choose a new date yourself. If a dinner or a second night is included, we'll move that along with it.
If you cancel within the deadline, the amount paid is automatically refunded to the payment method you used, usually within 2 working days. Gift vouchers and vouchers are never paid out in cash.
Send us an email at info@buswhisky.com with your name and the date of your booking, and we'll resend the confirmation. That email also contains the link with which you can change or cancel yourself.
We don't retroactively switch an existing booking. Book the new offer yourself and cancel your old booking within the deadline, and you'll automatically get that amount back.
Gift vouchers
There are gift vouchers for a tour, a whisky tasting and other experiences, and there's a value voucher for a fixed amount that the recipient can redeem themselves on a date of their choice. The amount of a value voucher is fixed; you can't choose it yourself.
You book online and enter the voucher code at checkout. If there's value remaining, it stays as credit for a future visit. If it doesn't work, email info@buswhisky.com with the code.
Yes. Email info@buswhisky.com with the voucher code, and we'll extend it by up to 6 months.
A standalone value voucher can be spent freely, including on whisky. If the voucher is specifically for a tour or a tasting, it's tied to that.
No, there's no dedicated gift voucher for the theatre show. You simply buy tickets via buswhisky.com/theatershow and give those as a gift. A gift voucher for a performance is arranged by each theatre itself, so you can go to that theatre's box office for that.