Customer Service

Delivery: Tuesday is our shipping day.

All orders received before Tuesday are packed and shipped as standard every Tuesday. Want to have your bottle today? Then choose pickup when placing your order and come by our shop at the farm directly.

PLEASE NOTE: We ship with age verification, so make sure to keep an eye on the track & trace. You'll receive this as soon as we hand over the package to our partner Groenbezorgen.

Shipping costs
Once your order has been shipped, you'll receive an email from PostNL containing information about the delivery and a track & trace code so you can follow your order. You'll receive this email one working day before delivery. For delivery by post, you pay a €7.95 contribution towards shipping costs.

What do I do if the order isn't to my liking?
Is your order not to your liking? At BUS Whisky, it's possible to return your order free of charge. You can get in touch within 14 days of delivery by sending an email to: info@buswhisky.com. Together, we'll find a suitable date for PostNL to pick up the order from your home. This must be reported 48 hours in advance. Unfortunately, it's not possible to specify a time for this. You can choose for a replacement order, or the amount will be credited. Please note that the package can only be picked up from Tuesday through Saturday.

What do I do if my order arrives broken/damaged?
If possible, we ask you to refuse a damaged package immediately upon delivery. The order will then be returned to us free of charge, and you'll receive a new order. Have you already accepted the package? Then please contact us as soon as possible.